Shipping Info
Shipping
We are currently only shipping within Austria. All orders are sent via
🇦🇹 Austria:
From a total order value of €100,- we deliver within Austria free of charge. For an order value between €70,- and €100,- we charge a shipping fee of €4,90. And for an order value up to €70,- you will be charged €9,90.
Orders are shipped twice a week on Mondays and Wednesdays.
If you want to receive your Ch°°zes before the weekend, you should place your order before Wednesday 8.30 am.
In order to guarantee the best possible delivery, it is important that delivered orders can also be received. Since it is a refrigerated product, the goods should be stored in the refrigerator immediately after receipt. If a package can not be received, we can not cover the cost of any spoiled goods.
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Pick-up
If you live in the area and you wish to pick up your order, you can collect it in person at the following location.
- Kochstudio einfachgut, Herzogenburg
Please select this option at checkout and get in touch with us directly to arrange a good time to come by! Pickups can be arranged Monday to Saturday as per arrangement.
Please ensure you check your shipping address as unfortunately we cannot be held responsible for any delays due to the incorrect address being given.
The shipping company is a separate entity from us so please contact the courier directly with any problems related to the shipment of your products. We will do our best to assist in any matters within our control wherever we can.
Packaging
The cartonnage, insulated packaging, and cheeze box can be disposed of as a whole in paper waste. The sustainable insulated packaging made from recycled waste paper. The vacuum bag is made from plants and is biodegradable.
The cooling gel pack can be reused for your next camping trip or unused it can be safely disposed of with household waste. The gel pack consists of non-toxic ingredients and food-approved materials.
It keeps our vegan cheezes fresh and delicious. Please store your cheeze in the fridge immediately upon delivery. We use vegan live cultures meaning the fermentation and ripening of the product is ongoing. Therefore, the taste and texture might minimally change over time. But don’t you worry - it’s the same process as the aging of your favorite bottle of wine.
