Please note: all orders placed on or before December 19th will be shipped before Christmas. Orders placed after December 19th will be shipped on January 3rd.
We currently ship within Austria and to Germany. All orders are sent via DPD.
🇦🇹 Austria: free shipping on orders at 40€ or more. Orders under 40€ are being charged 4.90 € for shipping.
🇩🇪 Germany: free shipping on orders at 60€ or more. Orders under 60€ are being charged 6.20 € for shipping.
Orders are being posted twice a week on Mondays and Wednesdays. (Orders to Germany only on Mondays) If you want your ch°°ze before the weekend make sure to place your order before Wednesday 8.30 am.
Please note that in the event of a problem at the reception (wrong address, full mailbox, etc.), and the parcel is sent back to us, the costs will not be covered or refunded.
If you live in the area and you wish to pick up your order, you can collect it in person at the following locations.
- Cultured HQ, Mautern a.d. Donau
- Kochstudio einfachgut, Herzogenburg
Please select this option at checkout and get in touch with us directly to arrange a good time to come by! Pickups can be arranged Monday to Saturday as per arrangement.
Please ensure you check your shipping address as unfortunately we cannot be held responsible for any delays due to the incorrect address being given.
The shipping company is a separate entity from us so please contact the courier directly with any problems related to the shipment of your products. We will do our best to assist in any matters within our control wherever we can.
The cartonnage, insulated packaging, and cheeze box can be disposed of as a whole in paper waste. The sustainable insulated packaging made from recycled waste paper. The vacuum bag is made from plants and is biodegradable.
The cooling gel pack can be reused for your next camping trip or unused it can be safely disposed of with household waste. The gel pack consists of non-toxic ingredients and food-approved materials.
It keeps our vegan cheezes fresh and delicious. Please store them in the fridge immediately upon delivery. We use vegan live cultures meaning the fermentation and ripening of the product is ongoing. Therefore, the taste and texture might minimally change over time. But don’t you worry - it’s the same process as the aging of your favorite bottle of wine.